LIVE Q&A SESSION - February 2025

Patient Communication & Trust

1. How does stating the obvious help build trust with patients?
2. Why is it important to acknowledge a patient’s pain and frustration?
3. How can paraphrasing and summarizing a patient’s situation improve rapport?
4. What are some effective ways to handle patient frustration when they aren’t improving as fast as expected?

First & Second Visit Fundamentals

5. What are the key components of a successful first visit?
6. How do you set expectations and avoid surprises for the patient?
7. Why should you avoid asking “How are you doing?” during patient visits?
8. How do you balance financial transparency with patient care?

Handling High-Ticket Items & Financial Conversations

9. How do you introduce higher-cost treatments like decompression without scaring patients away?
10. Why is it effective to call out the cost upfront rather than avoid discussing it?
11. How can you ethically present treatment plans without manipulation or fear tactics?
12. How do you ensure patients understand the value of their care plan?

Patient Commitment & Retention

13. How can you encourage patient commitment without being pushy?
14. What’s the best way to follow up with patients who haven’t responded to calls?
15. How do you maintain strong patient relationships even when they don’t accept care?

Office Systems & Growth

16. How does a doctor’s energy and mindset affect patient trust and compliance?
17. How can repeating key patient phrases improve communication?
18. How do you manage re-exams and daily visits to maintain a strong connection with patients?
19. What are the benefits of summarizing patient progress during re-exams?
20. How does scheduling and structuring visits affect overall practice efficiency?

Training & Events

21. What can attendees expect from the upcoming Vegas and Chicago training events?

Next Live Q&A is TUESDAY, March 11th at 11am EST