Session | Questions Covered |
March 2025 | - Decompression Tables: Best options, pricing, and integration into patient plans
- Lasers: Choosing the right Class IV laser and the importance of unattended models
- Selling High-Ticket Treatment Plans: Overcoming sticker shock and securing patient commitment
- Team Training & Communication: Ensuring consistency, handling scheduling mishaps, and improving patient interactions
- Handling Objections & Tough Conversations: Communicating bad news, addressing price concerns, and setting expectations for treatment
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FEBRUARY 2025 | - Patient Communication & Trust – Building rapport, acknowledging pain, and handling frustration effectively
- First & Second Visit Fundamentals – Setting expectations, avoiding common mistakes, and balancing financial transparency
- Handling High-Ticket Items & Financial Conversations – Presenting treatment costs with confidence and ensuring patients see the value
- Patient Commitment & Retention – Encouraging long-term care without being pushy and maintaining strong relationships
- Office Systems & Growth – Optimizing doctor-patient interactions, managing re-exams, and improving efficiency
- Training & Events – Key takeaways from upcoming Vegas and Chicago training events
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January 2025 | - What should be organized before hiring an associate?
- What type of associate is the best fit for your practice?
- Should you hire someone who eventually wants to start their own practice, or someone focused on patient care who might stay longer?
- How can you ensure the associate’s role is clear and stress-free?
- What systems can be implemented to allow associates to focus solely on adjusting, exams, and notes?
- Why is creating a care plan matrix important?
- How can standardized recommendations for different conditions improve patient outcomes and reduce emotional decision-making?
- How can the consultation process be improved to build value?
- Why is repeating patient concerns back to them and addressing chronicity critical for patient commitment?
- What steps should be taken to streamline financial discussions?
- How can clear and consistent financial plans reduce stress for patients and associates alike?
- How can a renewal process ensure patient continuity?
- What systems can transition patients smoothly from one phase of care to the next?
- Why is detailed patient documentation essential?
- How can maintaining thorough EHR or travel cards help associates understand patient histories and improve care?
- What role does staff training play in preparing for an associate?
- How can training team members to handle consultations, financials, and renewals free up the associate's time?
- How can front desk operations support associate onboarding?
- What processes can improve patient flow and reduce administrative bottlenecks?
- How should you evaluate your practice’s financial readiness for hiring?
- Is the practice profitable enough to sustain an associate, even during slower months?
- How can patient communication improve care and business outcomes?
- Why is it important to build rapport, explain care recommendations clearly, and detach emotionally from outcomes?
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December 2024 | - How do you prepare your practice to bring in an associate?
- What should you look for in an associate to ensure a good fit?
- How do you train and integrate an associate into your practice?
- Should you hire an associate who can build your business or focus on caregiving?
- How can you structure a team to handle consultations, financials, and other non-clinical tasks?
- What are the financial considerations and timelines when hiring an associate?
- How do you avoid burnout and create a sustainable schedule with an associate?
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March 2023 | - How many PV should I be averaging before hiring on a 2nd CA?
- What aspect of the patient visit should I be delegating to the CA?
- Can I get my staff to help with XRays? Is the beneficial and what do they need for that?
- You always tell us to delegate, but what difference does it actually make?
- How many weeks should I offer in my care plans? and what should I do if there's a husband and wife together?
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February 2023 | - I'm a New Doc - how do I get New Patients?
- Is it worth spending money on marketing? How do I know if it's actually benefiting and bringing in more money?
- When should I hire my first CA?
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January 2023 | - How should I do a New Patient Special? Is that important to have?
- Is it better to do a FREE Patient Special then them having to pay?
- What should be included in a New Patient Special?
- Should I do it even if I'm losing money?
- Are there any legalities to think about?
- What's a Friends and Family card? Do these actually work?
- My commitment rate is at 50% - what's going on?
- What's a PPT day and why should I have one during the work week?
- PTO - how to do this with your team?
- How often should I do team meetings?
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December 2022 | - How to increase my volume?
- How can I see higher volume with a technique that takes longer?
- Why is having 1 room a HUGE mistake?
- What can I train my patients to do that helps with patient volume?
- 100 patients a day makes me exhausted, how can I still see this volume but more efficient?
- What can I realistically delegate to my team?
- My office is growing and I'm having huge success, but how can I find a balance between family and office? I'm not home as often as I want
- My ROF is 45 min, while XRays and Financials all take so much time away from me adjusting, how can I make this shorter or be more efficient about this?
- I didn't hit my goals this year and I'm having a hard time with that, what can I do to make sure I don't have a repeat year?
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November 2022 | - How to transition over to a unique technique or offering in your practice
- How to adjust your patients' financial responsibility
- How to adjust your internal/external marketing for new techniques and offerings in your practice
- How to utilize education for your patients
- How do you handle getting home at a certain time to your family when you're in the middle of growth
- How do you begin sharing duties with your team? What CAN you delegate?
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October 2022 | - Can we hire and pay our kids when they're little?
- Are there any tax breaks to hiring your kids?
- What is the Augusta rule and how do we use it?
- What External Marketing is worth a try?
- What do we talk to our team about during our Quarterly meets?
- How do I figure out if my team isn't getting along?
- What are some tax strategies we can implement in our office?
- How long should videos be for marketing?
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September 2022 | - How do I schedule my adjusting days?
- How do I handle associate salaries?
- Do you bonus associates?
- What are the systems in place for your CA bonuses and salaries?
- How and when do I start delegating?
- Is it okay to delegate the Consult? Finances?
- How do I know if I'm being in alignment with what is true for me?
- How do I actually learn to enjoy the process of my office?
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August 2022 | - How to setup your office based on YOUR productivity and business style
- Why quarterly 1:1 reviews are crucial for team building & what to Cover with your team during these review
- How to talk to your team about their office goals
- How to implement a bonus system for your team
- How newsletters help with patient retention and how many to send per month.
- How to know if you're using a business model that is utilizing your strengths or if you're missing out by being half in/half out
- Working with your Spouse
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July 2022 | - How to add/offer a new service (i.e. decompression, therapy, laser) that costs more for existing patients?
- How to adjust your plans with new services for new patients/reactivated patients?
- When hosting screenings, why are hunting shows and gun expos not ideal?
- Where are the best places to host screenings?
- What should I have or offer at screenings?
- How to build retention from Screenings?
- Verbiage to use for a Screening?
- As a new doc, how do I plan time off?
- What to do about established patients dropping off?
- What’s the most important part about office talks to encourage the highest show to the first appointments?
- What can help limit refunds and patient commitment?
- How often should we do an office talk? How do I promote it?
- Do Community Workshops Actually work? What topics should we cover?
- What are the High Performing Workshops that Deliver the Most New Patients
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June 2022
| - How to avoid burnout
- How to fix burnout and come back from it with better strategies in place
- Systems and Visions and their relationship to Burnout
- How to know what to delegate
- Where to hire people for certain tasks
- How to afford delegating tasks
- Can I delegate X-Rays, Consultation and Finances
- How do you start teaching scripts and processes to your team?
- How to prioritize your commitments?
- How to defend your energy?
- How do you break up your day/week
- How to focus your energy throughout the week, including rest
- Opening and closing a talk
- Marketing your story
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May 2022 | - What do I charge if I'm new in practice with my plans?
- What is the benefits of per visit rates/plans?
- What is the ideal commitment rate for double digit new patients?
- How many plan options should I offer?
- How do I implement auto debit in my practice?
- When should I use care credit vs. auto debit?
- How do I know when to raise my fees?
- Besides the adjustment, what else should I be charging for?
- How do I get more compliant patients?
- What/who do I need in my practice before hiring an associate?
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March 2022 | - How do I know when I am ready for an Associate?
- What are the fastest ways to grow?
- I am struggling creating a team, what do i do?
- I can't keep anybody what am I doing wrong?
- I am not getting the new patients I used to what should I do?
- I have no family time what should I change?
- How do I train my team?
- How do I get my cash collections up?
- Best way to get an associate to communicate with patients to increase PVA?
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